Suddenlink Office Closure

Message from Mayor Van T. Broughton concerning the Suddenlink office closure

December 28, 2017


Since the City first learned that Suddenlink intended to close its local office at the Tygart Valley Mall in Elkins, we have been working diligently to both prevent and then reverse that decision. I immediately sent a letter to Suddenlink requesting that they reconsider, and at the same time reached out to the law firm of Kay, Casto & Chaney, who aided in the drafting of the original franchise agreement, for advice on what the City could do. As you all know, the storefront closed on October 27, 2017, despite our pleas. Suddenlink did respond in writing to my initial letter with the reasons for their decision and have been open to communication throughout. However, after receiving numerous citizen complaints including during a public hearing held on November 2, 2017, council granted permission to Kay, Chaney & Casto to issue a Notice of Right to Cure to Suddenlink, believing that they had violated the franchise agreement signed in 2015 with the City. In early December we recently received a response from Altice, the parent company of Suddenlink, and were sorry to hear that they do not agree with our claims and have no intention of reestablishing an office in Elkins. In light of this response and taking into consideration that the only further action available to the City is litigation, we have decided to pursue this request no further. Thank you all for your time and attention to this matter. Should you have any questions, please feel free to contact me at City Hall anytime.