Water Meter Replacement Project


The City of Elkins water utility bills its customers based on actual usage as measured by meters installed where water service lines enter each customer’s property. Originally, these meters were read manually by city workers. Around 2005, the city installed remote-read water meters, which transmit usage data for collection using a receiving device in a Water Department vehicle as it drives by each of the city’s approximately 4,200 water customer locations.

This first generation of remote-read water meters installed in Elkins is now past warranty expiration. About 1,300 have already failed, necessitating estimated readings for these customers. (Read more about how estimated readings work here.)

During 2021, a City of Elkins contractor, Newman Plumbing, will replace all city water customers’ remote-read meters with new ones made by Badger Meters.

Frequently Asked Questions

Below are answers to questions you might have about this project.

How much will this project cost?

This project will cost about $1.5 million.

How is this project being paid for, and will it affect water rates?

The opportunity to execute this project arose as a result of aggressive costsaving measures during the 2016 water plant construction project, which spared the $1.5 million needed for this project. As a result, this project will not result in any increase in water rates.

How will this project affect water customers?

The impact of the water-meter replacement project, which must be completed by September, is projected by the contractor to be minor for most customers, involving only about 15 minutes’ disruption of water service per meter. Once the meters are replaced, customers who have been receiving estimated readings (i.e., as indicated by an “E” next to the usage amounts on their water bills) may notice changes in their billed amounts. Any changes in billed amounts would be the result of more accurate metering and would not indicate any changes in the rate charged. Again, this project will not affect water rates.

Who will be doing this work? Will they need to come inside my house?

A company called Newman Plumbing will be performing this work. There should not be any need for Newman Plumbing to access the inside of any homes or other buildings in the course of this project. In the case of any exceptions, property owners and/or occupants will be contacted by City of Elkins personnel, who wear uniforms and carry official city photo identification cards.

If you have any questions or concerns about the legitimacy of anyone claiming to be involved with this project, please contact the City of Elkins Operations Department: 304-636-1414, Ext. 1437. In an emergency, call 911.

Who should I contact with additional questions or with concerns about this project and how it will affect me or my property?

Operations Administrative Assistant: Shanna Poe
Phone: 304-636-1414, Ext. 1437
Fax: 304-635-7132
401 Davis Avenue, Elkins, WV 26241

Operations Assistant: Melody Himes
Phone: 304-636-1414, Ext. 1433

Operations Manager: Robert Pingley

To stay up to date:

To stay current on information about these and other projects, as well as city news and safety alerts, please follow City of Elkins on one or more of the following communication channels:




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