How to Pay Utility Bills and Municipal Court Fines During City Hall Closure
Elkins City Hall remains closed to the public in accordance with federal recommendations to minimize the spread of COVID-19.
However, all city departments are operating under modified procedures.
To pay utility bills, there are two options:
- Use our online payment portal (no service charge; AmEx not accepted)
- Drop payments in the metal dropbox behind city hall
Municipal Court payments may also be dropped in the dropbox.
Utility E-Bills Now Being Sent From Gmail Address
Those receiving electronic utility bills from City of Elkins may have noticed a change. When you sign up for electronic utility bills, you receive your bill as a PDF attachment to an email. Previously, these emails had a return address of “IncodeTOP@cityofelkinswv.com.” […]Read More
Change Affecting Paperless Billing
City of Elkins Utility Billing recently made a change that affects certain customers who are signed up for online payments. Due to a compatibility issue between our online electronic payments service provider (PSN) and our accounting software, we are unable to switch […]Read More
Utilities Shutoff Date: November 9
The next shutoff date for overdue utility accounts is Tuesday, November 9. To avoid shutoff, please bring your account up to date before Tuesday. You may pay your bill online, via U.S. mail, by dropping payment in the secure payment box […]Read More
Water Shutoff Scammers Visiting Elkins Residences
Elkins, W. Va., June 8, 2021: City of Elkins is warning of a scam targeting local residents. The scam involves imposters knocking on doors, claiming to represent the city’s water utility, and demanding immediate in-person payment to avoid shutoffs. The city has […]Read More
Some Elkins Water Customers May See Higher Bills
Accounts with past estimated usage are most likely to see increases Elkins, W. Va., May 21, 2021: Water meters are being replaced throughout Elkins, and some customers may see higher bills as a result. This is not because of a rate increase […]Read More
Paperless Billing Could Save City $30,000 a Year
Online bill payment reduces errors, frees time for value-added work Elkins, W. Va., March 26, 2021: Significant savings and efficiency improvements could be achieved if city utility customers opted for paperless billing and paid those bills online or by phone, a City […]Read More