Utility E-Bills Now Being Sent From Gmail Address
Those receiving electronic utility bills from City of Elkins may have noticed a change.
When you sign up for electronic utility bills, you receive your bill as a PDF attachment to an email.
Previously, these emails had a return address of “IncodeTOP@cityofelkinswv.com.” Now, these emails have a return address of “elkinsutilities@gmail.com.” These are legitimate emails from the City of Elkins Utility Billing department.
The change was made because of a security update at Google, which prevented messages from the IncodeTOP address from being delivered to some Gmail accounts.
You can sign up for electronic bills and/or auto-payments here: www.cityofelkinswv.com/government/treasurer/online-utility-bill-payment.
Change Affecting Paperless Billing
City of Elkins Utility Billing recently made a change that affects certain customers who are signed up for online payments. Due to a compatibility issue between our online electronic payments service provider (PSN) and our accounting software, we are unable to switch […]
Read MoreUtilities Shutoff Date: November 9
The next shutoff date for overdue utility accounts is Tuesday, November 9. To avoid shutoff, please bring your account up to date before Tuesday. You may pay your bill online, via U.S. mail, by dropping payment in the secure payment box […]
Read MoreWater Shutoff Scammers Visiting Elkins Residences
Elkins, W. Va., June 8, 2021: City of Elkins is warning of a scam targeting local residents. The scam involves imposters knocking on doors, claiming to represent the city’s water utility, and demanding immediate in-person payment to avoid shutoffs. The city has […]
Read MoreSome Elkins Water Customers May See Higher Bills
Accounts with past estimated usage are most likely to see increases Elkins, W. Va., May 21, 2021: Water meters are being replaced throughout Elkins, and some customers may see higher bills as a result. This is not because of a rate increase […]
Read MorePaperless Billing Could Save City $30,000 a Year
Online bill payment reduces errors, frees time for value-added work Elkins, W. Va., March 26, 2021: Significant savings and efficiency improvements could be achieved if city utility customers opted for paperless billing and paid those bills online or by phone, a City […]
Read MoreElkins Resuming Utilities Shutoffs August 5
Shutoffs Had Been Suspended Since March Elkins, W. Va., July 29, 2020: City of Elkins water and sewer utilities will recommence shutting off service for unpaid bills starting Wednesday, August 5, officials announced today. The city suspended shutoffs in March on the […]
Read More