No Longer Accepting Phone Payments
Starting Jan. 1, City of Elkins will no longer accept phone payments for any city bills or services, including utility bills, building permits, business licenses, special trash pickups, etc. This change has been strongly recommended by the West Virginia State Auditor as a best practice to further reduce the risk of identity theft and fraud.
Online Payments
During the first half of 2023, City of Elkins will deploy a new online payments platform that can be used for all city bills and services. We will announce this new service as soon as it is available.
In the meantime, utility bills and municipal court fees and fines may still be paid online. Find links on this page.
Phone Payments for Utility Bills
In addition to paying utility bills online, utility customers have the option to make payments by phone using the automated phone payment system provided by Payment Service Network (PSN), the company that runs our online utility bill payment platform.
The number for the PSN automated phone payment system is 877-885-7968.
If you experience difficulty with PSN’s system, please contact PSN customer support at 866-917-7368.
City Hall News: Week of September 14, 2025
Elkins, WV, September 12, 2025: The City of Elkins reminds its residents to sign up for emergency alerts. Residents with mobile phones can receive important alerts including weather warnings and water outages. They will also receive reminders about changes to city services […]
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Community Partnership Brings New Autumn Lights to Elkins for Forest Festival
Elkins, WV, September 10, 2025: Downtown Elkins will soon glow with a new display of autumn charm in time for the 87th Mountain State Forest Festival. Two local banks have agreed to fund the cost of 30 new decorative street pole lights […]
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Regional Task Force on Addiction, Homelessness, and Mental Health Update: August 28, 2025
Elkins, WV, September 2, 2025: The Regional Task Force on Homelessness, Addiction, and Mental Health convened last week, highlighting both the critical needs and the resilience efforts of community organizations across North Central West Virginia. While the City of Elkins does not provide […]
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City of Elkins Lowers Flags to Half-Staff in Response to National Tragedy
The City of Elkins, in accordance with a presidential order, has directed flags at all municipal buildings to be flown at half-staff. This order is a mark of solemn respect for the victims who died in Minnesota. Flags will remain at half-staff […]
Read MoreRegional Task Force on Homelessness, Addiction, and Mental Health to Discuss Critical Gaps in Treatment Access
Elkins, WV, August 26, 2025: The Regional Task Force on Homelessness, Addiction, and Mental Health will hold its monthly meeting this Thursday, August 28, 2025, at 1:00 PM at the Phil Gainer Community Center, 42 Robert E Lee Ave Ext, Elkins, WV. The […]
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City of Elkins Honors Police Officers for Life-Saving Actions
Elkins, WV, August 24, 2025: The Elkins Police Department honored three law enforcement officers for their exceptional actions that led to the successful rescue of an elderly man in June. Chief Travis Bennett presented the awards during a ceremony at the Phil […]
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