Online Payments
City of Elkins customers can now pay almost all city bills and invoices online using the InvoiceCloud electronic payment and billing platform. The city’s previous online payments processor, PSN, has merged with InvoiceCloud, and the new platform provides even greater flexibility and a wider range of services for customers.
Use InvoiceCloud for all city bills except court fees. (Scroll down this page for additional instructions.)
Pay court fees at the below link.
InvoiceCloud Account Setup
Once you are on the InvoiceCloud platform, you will be able to choose between “Utility & Fire Fees” or “Non-Utility Payments.”
After selecting “Utility & Fire Fees,” you will be prompted to enter your account number and at least the last name of the person on your account. You must enter your account number in the following format (including dashes): ###-######-##. On the next screen, check the box next to your account information, click “Create Online Account,” and follow instructions to proceed.
Other Payments
In addition to utility and fire-fee payments, the new InvoiceCloud platform also enables customers to make online payments for building permits, business license renewals, special trash pickups, B&O taxes, and other city bills. Once you receive a bill, whether via mail or email, you will be able to pay it online by clicking “Non-Utility Payments” on the landing page and providing the requested information.
Phone Payments
To further strengthen security around customer financial information, city staff stopped accepting payments by phone in January. Customers wishing to pay or check balances by phone can do so at (866) 370-0178. Questions about using this service should be directed to Elkins Deputy Treasurer Jennifer Shreve at (304) 636-1414, ext. 1318, or by email at jshreve@cityofelkinswv.com.
Jennifer Shreve
Deputy Treasurer
401 Davis Avenue
Elkins, WV 26241
304.636.1414, ext. 1318 (office)
jshreve@cityofelkinswv.com
