Shutoffs Had Been Suspended Since March
Elkins, W. Va., July 29, 2020: City of Elkins water and sewer utilities will recommence shutting off service for unpaid bills starting Wednesday, August 5, officials announced today. The city suspended shutoffs in March on the recommendation of the West Virginia Public Service Commission (PSC).
As per PSC rules, City of Elkins water and sewer bills are issued monthly on the last business day of the month. Payments are due no later than 19 days after the bill date. Unpaid accounts are shut off 32 days after the bill date.
Now that the city is ending the suspension of shutoffs, any past due balance on a utility account will be subject to shutoff as of August 5. If you have not paid your June balance in full, including both new charges for June and any additional amounts listed as past due on your June bill, your account is subject to shutoff.
New charges listed on your July bill, which will be mailed July 31, are not due until later in August and will not subject you to the August 5 round of shutoffs.
Customers who cannot afford to pay their past-due balance in full can avoid having their service shut off by establishing a repayment plan. These plans are formal, binding agreements that require the account holder’s signature. To set up a repayment plan, inquire in person at the treasurer’s department, on the first floor of Elkins City Hall.
Utility bills may be paid online (www.bit.ly/ElkinsBills), by mail, by phone, via the dropbox behind city hall, or in person. More information is available by calling or emailing the utility billing department: (304) 636-1414, ext. 1720; firstname.lastname@example.org.
Elkins City Hall remains closed to the public in accordance with federal recommendations to minimize the spread of COVID-19.
However, all city departments are operating under modified procedures.
To pay utility bills, there are two options: (more…)
In response to the coronavirus (covid-19) outbreak, one strategy recommended by the U.S. Centers for Disease Control (CDC) is “social distancing,” or avoiding unnecessary contact with other people.
Instead of paying your utility bill in person, keep in mind that we offer online bill payment (at no additional charge).
You can also drop your payment in the box behind city hall.