No Longer Accepting Phone Payments
Starting Jan. 1, City of Elkins will no longer accept phone payments for any city bills or services, including utility bills, building permits, business licenses, special trash pickups, etc. This change has been strongly recommended by the West Virginia State Auditor as a best practice to further reduce the risk of identity theft and fraud.
Online Payments
During the first half of 2023, City of Elkins will deploy a new online payments platform that can be used for all city bills and services. We will announce this new service as soon as it is available.
In the meantime, utility bills and municipal court fees and fines may still be paid online. Find links on this page.
Phone Payments for Utility Bills
In addition to paying utility bills online, utility customers have the option to make payments by phone using the automated phone payment system provided by Payment Service Network (PSN), the company that runs our online utility bill payment platform.
The number for the PSN automated phone payment system is 877-885-7968.
If you experience difficulty with PSN’s system, please contact PSN customer support at 866-917-7368.
Alerts
Starting Jan. 1: No more phone payments
Starting Jan. 1, City of Elkins will no longer accept phone payments for any city bills or services. Learn more.
No Spring Cleanup
Because of the city’s monthly bulk-item pickup program, we will no longer be offering Spring Cleanup. Don’t wait until spring, put your items out each month. Find the schedule for pickups here.
Bulk Pickups Schedule Change
As of the week of October 17, the bulk-item pickup schedule is changing. Find the new schedule here.
Water Issues?
Last modified on May 8th, 2022 at 10:51 am
Got a non-emergency water issue? Report it online by clicking here.
