No Longer Accepting Phone Payments
Starting Jan. 1, City of Elkins will no longer accept phone payments for any city bills or services, including utility bills, building permits, business licenses, special trash pickups, etc. This change has been strongly recommended by the West Virginia State Auditor as a best practice to further reduce the risk of identity theft and fraud.
Online Payments
During the first half of 2023, City of Elkins will deploy a new online payments platform that can be used for all city bills and services. We will announce this new service as soon as it is available.
In the meantime, utility bills and municipal court fees and fines may still be paid online. Find links on this page.
Phone Payments for Utility Bills
In addition to paying utility bills online, utility customers have the option to make payments by phone using the automated phone payment system provided by Payment Service Network (PSN), the company that runs our online utility bill payment platform.
The number for the PSN automated phone payment system is 877-885-7968.
If you experience difficulty with PSN’s system, please contact PSN customer support at 866-917-7368.
City Hall News: Week of July 13, 2025
Elkins, WV—July 12, 2025: The Municipal Properties Committee will meet Monday, July 14, at 11:00 a.m. at the Phil Gainer Community Center. Items on the agenda include discussing a potential Davis Avenue Bridge shuttle plan and a Second Street parking rental request. […]
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EPD Warns Residents, Businesses of Fraudulent Calls Impersonating Chief Bennett
Elkins, WV, July 7, 2025: The Elkins Police Department (EPD) is warning the community about an ongoing telephone scam in which fraudsters are impersonating Police Chief Travis Bennett to solicit money. These calls have been reported since the Fourth of July weekend. Reports have […]
Read MoreCity Hall News: Week of June 29, 2025
Elkins, WV—June 27, 2025: There will be no City Council, committee, or board meetings the week starting June 30, 2025. City Hall will be closed Friday, July 4 for the Independence Day holiday. Change to garbage collection schedule: In neighborhoods with regular […]
Read MoreEPD Press Release: Response to Silver Alert June 18, 2025
Elkins, WV—June 19, 2025: On the afternoon of Wednesday, June 18, 2025, at approximately 12:02 p.m., Cpl. Summerfield of the Elkins Police Department received a missing person report from a health care worker. Harold Wayne Simmons, 80, was reported to be missing […]
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City of Elkins Completes Canvass of 2025 Municipal Election
Elkins, WV—June 16, 2025: Today, the City of Elkins’ Board of Canvassers conducted the official canvass of the June 10 municipal election at the Phil Gainer Center, in accordance with West Virginia State Code. A canvass is the formal process by which […]
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City of Elkins Announces Results of June 10, 2025 Municipal Election
Elkins, WV — June 11, 2025: The City of Elkins has announced the uncertified results of yesterday’s Municipal Election and canvassed the results during a meeting on June 16, 2025. Below are the outcomes of the five City Council races: FIRST WARD […]
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