Those receiving electronic utility bills from City of Elkins may have noticed a change.
When you sign up for electronic utility bills, you receive your bill as a PDF attachment to an email.
Previously, these emails had a return address of “IncodeTOP@cityofelkinswv.com.” Now, these emails have a return address of “email@example.com.” These are legitimate emails from the City of Elkins Utility Billing department.
The change was made because of a security update at Google, which prevented messages from the IncodeTOP address from being delivered to some Gmail accounts.
You can sign up for electronic bills and/or auto-payments here: www.cityofelkinswv.com/government/treasurer/online-utility-bill-payment.