Utility E-Bills Now Being Sent From Gmail Address

Those receiving electronic utility bills from City of Elkins may have noticed a change.

When you sign up for electronic utility bills, you receive your bill as a PDF attachment to an email.

Previously, these emails had a return address of “IncodeTOP@cityofelkinswv.com.” Now, these emails have a return address of “elkinsutilities@gmail.com.” These are legitimate emails from the City of Elkins Utility Billing department.

The change was made because of a security update at Google, which prevented messages from the IncodeTOP address from being delivered to some Gmail accounts.

You can sign up for electronic bills and/or auto-payments here: www.cityofelkinswv.com/government/treasurer/online-utility-bill-payment.

Subscribe To Our Newsletter

Subscribe To Our Newsletter

Stay up to date with the latest news and alerts by signing up for our newsletter!

You have Successfully Subscribed!