Shutoffs Had Been Suspended Since March
Elkins, W. Va., July 29, 2020: City of Elkins water and sewer utilities will recommence shutting off service for unpaid bills starting Wednesday, August 5, officials announced today. The city suspended shutoffs in March on the recommendation of the West Virginia Public Service Commission (PSC).
As per PSC rules, City of Elkins water and sewer bills are issued monthly on the last business day of the month. Payments are due no later than 19 days after the bill date. Unpaid accounts are shut off 32 days after the bill date.
Now that the city is ending the suspension of shutoffs, any past due balance on a utility account will be subject to shutoff as of August 5. If you have not paid your June balance in full, including both new charges for June and any additional amounts listed as past due on your June bill, your account is subject to shutoff.
New charges listed on your July bill, which will be mailed July 31, are not due until later in August and will not subject you to the August 5 round of shutoffs.
Customers who cannot afford to pay their past-due balance in full can avoid having their service shut off by establishing a repayment plan. These plans are formal, binding agreements that require the account holder’s signature. To set up a repayment plan, inquire in person at the treasurer’s department, on the first floor of Elkins City Hall.
Utility bills may be paid online (www.bit.ly/ElkinsBills), by mail, by phone, via the dropbox behind city hall, or in person. More information is available by calling or emailing the utility billing department: (304) 636-1414, ext. 1720; firstname.lastname@example.org.
If you see an “E” next to the number in the “present” column of your water bill, you are looking at an “estimated reading.”
The water meters in use here in Elkins have built-in transmitters that are supposed to automatically send water usage information to our water utility’s billing department. However, as you may have heard, our remote-read water meters are getting old. About 600 of them no longer have working transmitters, and we are working on a project to replace them later this year. (More on that below.)
Again, all that is broken are the transmitters–these meters still record usage information accurately. However, we don’t have the workforce to read that many meters manually every month. Instead, several readings in a row may have to be estimated, based on the average of the most recent 12 remote-read months. (In that case, you’ll see an “E” on your bill.) Then, when a manual reading is taken, the actual cumulative total usage is recorded and billed (which corrects for any under- or over-estimation).
The city plans to replace our current remote-read water meters but cannot yet announce a date when this project will be complete. Several steps are still pending, including project approval from the USDA (the source of the money, which comes from unexpended water-plant construction funds), open bidding for a contractor to complete the project, and custom coding of a module in our billing software for importing usage data from the new meters. This project is estimated to cost $1.2 million.
We’ll update you as soon as this project gets rolling and we can firm up the projected completion date.
Disclaimers and fine print: We can only pay for new water meters with funds from the water utility—in this case, those funds left over after completion of the water-plant construction project. Those leftover funds, in turn, can’t be used for anything but water system projects. If we returned that leftover money to the lender, it wouldn’t lower water rates, and then we’d need a new loan (and a new water-rate increase) to fund replacing the water meters. Replacing the water meters this way will not require a rate increase (but remember, we are still awaiting USDA approval to use the money this way).