Utility Billing
All occupied city buildings must have water, sewer, and trash-collection service. The Utility Billing office provides customer service to the city’s water, sewer and sanitation customers, including starting and stopping service, ordering roll-off dumpsters, and responding to inquiries about billing.
Trash-Collection
Per city code, the City of Elkins is the only allowed provider of trash-collection service inside city limits. The City of Elkins cannot offer trash-collection service outside city limits. The Utility Billing Department does not handle special bulk trash collection. Learn more about sanitation services.
Water
Water service is billed based on metered usage. The City of Elkins uses meters that transmit usage information electronically. Usage information is usually collected around the middle of each month.
Sewer
Sewer service is billed based on metered water consumption. The city will adjust your sewer bill based on water usage to fill a pool. Please contact one of the below staff members for information on applying for such an adjustment.
Make an online payment today!
Starting and Stopping Services
Starting Service
New water, sewer, and trash-collection service may be arranged at the front counter on the main floor of city hall. You will need to fill out an application. Please bring photo identification.
Stopping Service
Stopping water, sewer, and/or trash-collection services must be requested in writing.
Rates
Billing
Schedule
Water, sewer, and trash-collection services are all billed on the same statement.
- Bills are issued monthly on the last business day of the month.
- Payments are due no later than 19 days after the bill date.
- Unpaid accounts will be shut off 32 days after the bill date.
Ways to Pay
- Online
- By U.S. mail
- By dropping payment in the secure payment box located in the parking lot behind city hall
- In-person at the front counter on the main floor of city hall
Acceptable forms of payment include cash, money orders, personal checks and credit or debit cards.
Help with Bills
If you are in need of assistance paying water or sewer bills, please check with these organizations:
West Virginia Department of Health and Human Resources
1027 North Randolph Avenue
304.637.5560
North Central Community Action
938 South Davis Avenue
304.636.5008
Salvation Army
203 Randolph Avenue
304.637.1173
Helping Hand Clearing House
105 First Street
304.636.5449
Catholic Charities West Virginia
1513 Harrison Avenue, Ste. C10
304.636.4875
West Virginia 211
Dial: 211 (Available 24/7)
Text Your Zip Code to 898-211
If you need help paying electricity bills, please visit Mon Power’s assistance program page.
For More Information
Carolyn Dolly
401 Davis Avenue
Elkins, WV 26241
304.636.1414, ext. 1720 (office)
cdolly@cityofelkinswv.com
LaDonna Bell
401 Davis Avenue
Elkins, WV 26241
304.636.1414, ext. 1722 (office)
lbell@cityofelkinswv.com
