By: Sutton StokesAugust 25, 2023

Expanded Online Payment Options Now Available

City of Elkins customers can now access expanded online payment options starting soon, with the launch of the city’s new InvoiceCloud electronic payment and billing platform. The city’s previous online payments processor, PSN, has merged with InvoiceCloud, and the new platform will provide greater flexibility and a wider range of services for customers.

The InvoiceCloud platform will continue to support both scheduled and manual online payments for utility and fire-fee bills. Customers with active Auto-Pays (scheduled payments) on the PSN platform will continue to have their bills paid as scheduled, with no further action necessary. Customers with paperless billing will continue to receive notification emails, with no further action necessary.

However, all customers will need to establish new usernames and passwords before logging onto the new InvoiceCloud platform to view or change account information, reschedule or make manual payments, and use other platform features. You will be prompted to set up a new username and password the first time you visit the site.

Access the new platform by navigating to the city website’s Online Payments page. Then, follow instructions to access InvoiceCloud.

Once you are on the InvoiceCloud platform, you will be able to choose between “Utility & Fire Fees” or “Non-Utility Payments.”

After selecting “Utility & Fire Fees,” you will be prompted to enter your account number and at least the last name of the person on your account. You must enter your account number in the following format (including dashes): ###-######-##. On the next screen, check the box next to your account information, click “Create Online Account,” and follow instructions to proceed.

In addition to utility and fire-fee payments, the new InvoiceCloud platform also enables customers to make online payments for building permits, business license renewals, special trash pickups, B&O taxes, and other city bills. Once you receive a bill, whether via mail or email, you will be able to pay it online by clicking “Non-Utility Payments” on the landing page and providing the requested information.

To further strengthen security around customer financial information, city staff stopped accepting payments by phone in January. Customers wishing to pay or check balances by phone can do so at (866) 370-0178. Questions about using this service should be directed to Elkins Deputy Treasurer Jennifer Shreve at (304) 636-1414, ext. 1318, or by email at


Article, Press Release

Proclamation Declares the Month of April as Child Abuse Prevention Month

Elkins W. Va., February 11, 2024: Mayor Jerry Marco has officially declared the month of April as Child Abuse Prevention Month in the city of Elkins, West Virginia. This proclamation comes as a critical step in raising awareness and fostering community-wide action […]

Read More
Article, Press Release

Fiscal Year 2025 Budget Information

Elkins W. Va., March 22, 2024: At Thursday’s meeting, Elkins City Council unanimously approved a General Fund budget for Fiscal Year 2025 that is about $600,000 more than the FY 2024 budget and maintains the city’s property-tax rates at current levels. Fiscal […]

Read More
Announcements, Article, Press Release

Elkins Launches New Emergency Notification System

Elkins W. Va., March 20, 2024: The City of Elkins is pleased to announce the implementation of a new mass notification system aimed at strengthening emergency communication capabilities within the community. This system will enable the city to disseminate crucial information to […]

Read More
Article, Press Release

City of Elkins Successfully Removes 11 Dilapidated Structures with DLAP Grant Funding

Elkins W. Va., March 18, 2024: The City of Elkins announces the successful demolition of 11 dilapidated structures throughout the city, made possible through grant funding provided by the West Virginia Department of Environmental Protection (WVDEP) under the Dilapidated Properties Program (DLAP). […]

Read More
Article, Press Release

Elkins Receives Clean Audit for Fiscal Year 2023

Elkins W. Va., March 8, 2024: City of Elkins received high marks on its latest annual audit, Elkins City Treasurer Tracy Judy reported to council last night. West Virginia cities must undergo yearly audits, per state law. This audit, which examined financial […]

Read More
Announcements, Article, Fire Department, Press Release

Elkins Fire Department Offering Free Smoke Detectors

Elkins W. Va., March 7, 2024: With Daylight Savings approaching on Sunday, March 10, the Elkins Fire Department recommends that residents change the batteries in their smoke detectors and carbon monoxide alarms. It is estimated that more than 2,000 people die each […]

Read More
Subscribe To Our Newsletter

Subscribe To Our Newsletter

Stay up to date with the latest news and alerts by signing up for our newsletter!

You have Successfully Subscribed!