Expanded Online Payment Options Now Available

City of Elkins customers can now access expanded online payment options starting soon, with the launch of the city’s new InvoiceCloud electronic payment and billing platform. The city’s previous online payments processor, PSN, has merged with InvoiceCloud, and the new platform will provide greater flexibility and a wider range of services for customers.

The InvoiceCloud platform will continue to support both scheduled and manual online payments for utility and fire-fee bills. Customers with active Auto-Pays (scheduled payments) on the PSN platform will continue to have their bills paid as scheduled, with no further action necessary. Customers with paperless billing will continue to receive notification emails, with no further action necessary.

However, all customers will need to establish new usernames and passwords before logging onto the new InvoiceCloud platform to view or change account information, reschedule or make manual payments, and use other platform features. You will be prompted to set up a new username and password the first time you visit the site.

Access the new platform by navigating to the city website’s Online Payments page. Then, follow instructions to access InvoiceCloud.

Once you are on the InvoiceCloud platform, you will be able to choose between “Utility & Fire Fees” or “Non-Utility Payments.”

After selecting “Utility & Fire Fees,” you will be prompted to enter your account number and at least the last name of the person on your account. You must enter your account number in the following format (including dashes): ###-######-##. On the next screen, check the box next to your account information, click “Create Online Account,” and follow instructions to proceed.

In addition to utility and fire-fee payments, the new InvoiceCloud platform also enables customers to make online payments for building permits, business license renewals, special trash pickups, B&O taxes, and other city bills. Once you receive a bill, whether via mail or email, you will be able to pay it online by clicking “Non-Utility Payments” on the landing page and providing the requested information.

To further strengthen security around customer financial information, city staff stopped accepting payments by phone in January. Customers wishing to pay or check balances by phone can do so at (866) 370-0178. Questions about using this service should be directed to Elkins Deputy Treasurer Jennifer Shreve at (304) 636-1414, ext. 1318, or by email at jshreve@cityofelkinswv.com.